Not quite right? That’s OK. You can return online purchases by mailing it back to us following the step-by-step instructions below. If you purchased an item somewhere other than our website, please contact the store and follow their return procedures.
Regular-Priced Merchandise
- Within 10 days of the delivery date: you can send us a request for an exchange or a refund to the original method of payment.
- If you do not send an email within 10 days of receiving your package: we reserve the right to no longer accept returns or exchanges.
- Note that we charge a restocking fee of $9.00 for all returns in order to help pay a portion of the return label. If the return lowers your purchase order below the free shipping rate we will have to charge a restocking fee of $15.00.
- Swimwear can be returned or exchanged if the protective hygienic liner is intact.
Sale Merchandise
- Within 10 days of the delivery date: you can exchange your item, or we’ll issue you a merchandise credit with a promo code available online.
- All items discounted at 40% and more are FINAL SALE. No exchanges, no refunds.
- All items purchased from ARCHIVE COLLECTION are FINAL SALE.
Return & Exchange Details
For all returns or exchanges, items must not be washed, worn, or damaged. All original tags must be attached. If you purchased an item somewhere other than our website, please contact the store and follow their return procedures. Gift cards may not be redeemed for cash or refunded.
How to Request a Return
We must authorize all exchanges prior to return. Please contact us by email at hello@milesthelabel.com to make an exchange/refund authorization request within 10 days of the order's delivery date. Please note that we are not responsible for delayed or lost packages.
Please provide us with your order number and the style numbers of the merchandise you wish to return.
Your Return Package: 3 Steps To Prep
- If you saved your box, put the item(s) you want to return securely back in it, along with the original invoice , and securely seal the box.
- Stick the Prepaid Return Label we've provided on top of the original shipping label (make sure the previous label barcode is completely covered).
- Book a pick-up with the shipping carrier found on your Prepaid Return Label or drop off your package at the shipping carrier's location.
Note: If you are returning multiple items, please try to include all items in one box and use one Prepaid Return Label (even if some of them arrived in separate shipments or boxes). When your refund is complete, we'll e-mail you right away and let you know.
P.O. Box Deliveries Only: If your purchase was shipped to a P.O. Box in Canada, please drop off your return at Canada Post.
Online Return Refund & Processing
Your refund will be credited to the original method of payment via milesbaby.com. Please note that initial shipping fees will not be refunded, if applicable.
Any exchanges received that do not comply with the above may be denied at the discretion of Miles.
Excessive Returns
Lemur Group regularly monitors returns to identify misuse or abuse of our shipping and returns policies. We may flag some customers who meet our criteria for excessive returns or abuse of these policies. Customers who are flagged may be subject to review and revocation of our standard return policies. We reserve to right to refuse service to anyone.
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