Not quite right? That’s OK. You can start a return using our RETURNS PORTAL and enter your order number and email on the Returns Page. You’ll be guided through each step.
Return Details
- Within 30 days of the delivery date: you can start your return on our return’s portal.
- Refunds are issued within 2 business days of receiving your return. Banks may take up to 7 business days to post it.
- Refunds are processed Monday to Friday (no weekends or holidays).
- For all returns, items must not be washed, worn, or damaged. All original tags must be attached. Gift cards may not be redeemed for cash or refunded.
- If you receive a damaged, defective or incorrect item, start your return in our return portal and upload a photo of the issue. Our team will review it and assist you.
- There are no direct exchanges through the portal currently. If you select sizing-related return reason, our team may follow up with next steps.
- Note that we charge a restocking fee of $9.00 for all returns to help pay a portion of the return label.
- No in-store purchases can be returned via our return portal or directly with us. In-store purchases must be returned to the original store.
- Swimwear can be returned or exchanged if the protective hygienic liner is intact.
Sale Merchandise
- All items discounted at 40% and more are FINAL SALE. No refunds will be accepted.
- All items purchased from ARCHIVE COLLECTION are FINAL SALE.
Excessive Returns
Lemur Group regularly monitors returns to identify misuse or abuse of our shipping and return policies. We may flag some customers who meet our criteria for excessive returns or abuse of these policies. Customers who are flagged may be subject to review and revocation of our standard return policies. We reserve the right to refuse service to anyone.
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